SHIPPING POLICY

Last Updated: October 5, 2026

At Abaya by Mursed – The Better Choice, we carefully prepare and pack every order before dispatch. We aim to provide a smooth and reliable delivery experience to our customers.

1. Order Processing

Orders are generally processed within 2–5 business days after successful order confirmation and payment.

Orders may take additional time during festivals, promotional periods, holidays, or periods of high demand.

We will make reasonable efforts to process your order as quickly as possible.

2. Shipping & Delivery

Once your order is dispatched, it will be handed over to our selected courier or delivery partner.

Estimated delivery time may generally be:

3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery times are estimates and are not guaranteed. Remote locations, adverse weather, public holidays, transportation issues, or other circumstances beyond our control may cause delays.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on:

  • Delivery location

  • Order weight

  • Number of products

  • Courier service

  • Promotional offers

Any applicable additional charges will be communicated where necessary.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information provided by the courier to check your delivery status.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please carefully check:

  • Customer name

  • House/Flat number

  • Street/Locality

  • Village/Town/City

  • District

  • State

  • PIN code

  • Mobile number

We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

6. Failed Delivery

If a courier partner is unable to deliver your order because of:

  • Incorrect address

  • Incorrect phone number

  • Customer unavailable

  • Customer refusal

  • Multiple failed delivery attempts

  • Other customer-related reasons

the order may be returned to us.

Additional shipping or re-delivery charges may apply if a second delivery is requested.

7. Damaged Package

If you receive a package that appears seriously damaged or tampered with, please inform us as soon as possible.

We may request photographs or videos of the package and product to investigate the issue.

8. Delayed Delivery

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Strikes

  • Public holidays

  • Government restrictions

  • Courier service disruptions

  • Unexpected logistical issues

We will, however, make reasonable efforts to assist you in tracking delayed shipments.

9. Contact Us

For shipping-related questions, please contact us:

Abaya by Mursed – The Better Choice
Naranda, Panskura–Mahotpur Road
Panskura, East Medinipur
West Bengal – 721139, India

Phone: +91 9811981281
Email: abayabymursed@gmail.com
Website: https://abayabymursed.com/

We are happy to assist you with your order and delivery enquiries.

Abaya by Mursed – The Better Choice
Elegance. Craftsmanship. Modesty.